By Customer Request Status

As a JSM Help Center customer, you can click on Customer Request Status filter and choose between the predefined Open requests and Closed requests (appearing as a General tow section) and additionally filter by Customer Request Status if this is allowed by the Service Desk administrator.

The default state of the filter is: Customer Request Status: All.

The required customer request status can be searched via the search box within the filter.

Customers can select multiple values.

After selecting values, the Clear selected items option appears and all values can be cleared/deselected at once.

Open

Advanced Requests Report → Customer portal