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    • Get Started

    Owned by Kameliya Magunska
    Last updated: Jan 28, 2025 by Elitsa Velikova
    2 min read

    Easy start with videos

     

    Easy start with videos

     

    Advanced Portal Reports for JSM has two main features:

    Advanced Requests Report

    Allows your JSM Help Center customers to see a report on JSM Help Center that has: extended search, additional information for the requests and export in Excel/CSV.

    Created vs Resolved chart

    As a JSM Help Center customer you can select a project and pick a time period so the chart displays the relation between created and resolved Jira tickets over the selected period.

    Request additional fields

    Allows your JSM Help Center customers to see additional information on the request view page.

    As a JSM project administrator you can configure it on Jira level and on a project level.

    Configure Advanced Portal Reports