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Advanced Portal Reports for JSM has two main features:
Allows your JSM Help Center customers to see a report on JSM Help Center that has: extended search, additional information for the requests and export in Excel/CSV.
As a JSM Help Center customer you can select a project and pick a time period so the chart displays the relation between created and resolved Jira tickets over the selected period.
Allows your JSM Help Center customers to see additional information on the request view page.
As a JSM project administrator you can configure it on Jira level and on a project level.
https://tools4teams.atlassian.net/wiki/spaces/APRFJSM/pages/1507885092