Use the reports

As a JSM Help Center customer, you now have the easiest way to switch between Advanced Requests Report and the available chart reports (Created vs Resolved or SLA met vs breached).

Useful information

Open the report from the customer portal (Cloud)

Open the report from the customer portal (Data Center/Server)

Quick guide of how JSM Help center customers can use the report

Advanced Requests Report

Advanced Requests Report allows JSM Help Center customer to navigate, create, search and export their report.

Start by selecting the relevant Service Management project.
You can then filter the results, manage the columns, or change the number of displayed issues so that the report displays exactly what you want to see.
Finally, export the report and share it with whomever you need to.

Advanced Requests Report page

Created vs Resolved chart

Created vs Resolved chart allows JSM Help Center customer to:

select a project
pick a time period
see the relation between created and resolved Jira tickets over a given period of time.