• Cloud
  • Use the reports

    As a JSM Help Center customer, you now have the easiest way to switch between Advanced Requests Report and the available chart reports (Created vs Resolved or SLA met vs breached).


    Useful information:

    https://tools4teams.atlassian.net/wiki/spaces/APRFJSM/pages/1591869446

     


    Quick guide of how JSM Help center customers can use the report


    Advanced Requests Report

    Advanced Requests Report allows JSM Help Center customer to navigate, create, search and export their report.

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    Advanced Requests Report page

    Created vs Resolved chart

    Created vs Resolved chart allows JSM Help Center customer to:

    • select a project

    • pick a time period

    • see the relation between created and resolved Jira tickets over a given period of time.