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    • Created vs Resolved chart

    Owned by Elitsa Velikova
    Last updated: Nov 22, 2024
    1 min read

    As a JSM Help Center customer, you can see the Created vs Resolved chart.

    This chart shows the relation between created and resolved customer requests per project over a given period. The Green line shows the number of created requests and the Red line - the closed ones.

    It helps customers on the portal get an overview on how productivity changed and if goals have been met. 

    Predefined date periods include: Last 7 days; Last 30 days; Previous month; This month to date; Last 3 months; Last year.

    Portal customers only see data based on the requests they have access to (they are participants or part of an organization which has the issues shared with).

    Below the chart, the user can see a table with details about all created or resolved requests per date. Each row (date) can be expanded to show the respective list of requests. The requests are shown in a table with columns: Reference, Summary, Reporter, Request type, Status.

    Select a project and pick a time period so the chart displays the relation between created and resolved Jira tickets over the selected period..png
    Created vs Resolved chart on the portal