Documentation: Advanced Portal Reports for Jira Service Management
Provide powerful reports and extended search for your JSM customers
Atlassian Jira Service Management helps organizations manage customer support requests, incidents, and service operations efficiently.
Advanced Portal Reports for JSM enhances customer transparency through powerful reporting and analytics directly within the service portal.
The app is available in two editions: Standard Edition and Advanced Edition, allowing teams to choose the functionality that best fits their needs.
Standard edition features
Advanced edition features
Advanced ReportJSM Project Administrators can: → configure and share a detailed request list to JSM Help Center customers via the Advanced Report → allow JSM Help Center customers to filter, search and export their reports → expose Created vs Resolved chart and SLA met vs breached chart JSM Help Center customers can: → get insight into the work done for your requests → view specific request details → export detailed reports in Excel or CSV formats → see how the productivity changed and if goals have been met: Created vs Resolved and SLA met vs breached charts |
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Additional fields on Request viewJSM Project Administrators can: → expose additional fields (SLAs, Asset, custom fields including) per project to be displayed on the portal ticket listing JSM Help Center can: → see additional fields (SLAs, Asset, custom fields including) for each portal ticket |
All Standard edition features
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Edit fields in Advanced ReportJSM Project Administrators can: → configure specific priority related fields to be editable in Advanced Report → configure for which request types editing is available → configure in which request statuses editing is available → which users, groups, or organizations can edit fields JSM Help Center customers can: → directly update a field from the report table More about → https://tools4teams.atlassian.net/wiki/spaces/APRFJSM/pages/3443326982 |
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What our customers are saying
Marc Martinez Ruiz on Atlassian Marketplace
“The tool is so much better that the standard report. Although it is true that performance can be improved (as with all softwares), the team is super responsive and willing to listen to the user's improvement requests. Best customer support that I've seen by far. I personally recommend this add on.”
Ilaria Faedo on Atlassian Marketplace
“At last an app that customizes the customer portal for Jira Cloud. Clients are very satisfied with it.”
Valentina Dinova on Atlassian Marketplace
“Really useful app, maybe the best one for Jira Service Management we have tried so far. Strongly recommend it.”
Book a short 20min demo today and see Advanced Portal Report in action on the Atlassian Marketplace