Advanced Portal Reports for Jira Service Management

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Advanced Portal Reports provides powerful reporting and extended search for your Jira Service Management customers

Atlassian's Jira Service Management is a product allowing customers to report problems to support staff on an ongoing basis. The staff, accordingly, proceeds with solving these problems or escalating them to the next support line. Thus, Jira Service Management's main goal is to optimize and regulate the user-service contact. With Advanced Portal Reports, you can dramatically increase the transparency for your customers, helping you get the most out of Atlassian's Jira Service Management.

Advanced Portal Reports has two main features:

2. Expose additional fields on portal ticket listing 

As a Service Desk administrator, you can:


As a Service Desk portal customer, you can:



Onboarding for the Portal customer

Administrator full guide of configurations and portal customer view

We are Atlassian Partners - Nemetschek Bulgaria

We, the Atlassian Partners at Nemetschek Bulgaria, offer the whole range of services to our clients – from products installation and training, through legacy systems upgrade, optimization and apps development to overall corporate roll-out solutions.

What our customers are saying



Marc Martinez Ruiz on Atlassian Marketplace

“The tool is so much better that the standard report. Although it is true that performance can be improved (as with all softwares), the team is super responsive and willing to listen to the user's improvement requests. Best customer support that I've seen by far. I personally recommend this add on.”

Ilaria Faedo on Atlassian Marketplace

“At last an app that customizes the customer portal for Jira Cloud. Clients are very satisfied with it.”


Valentina Dinova on Atlassian Marketplace

“Really useful app, maybe the best one for Jira Service Management we have tried so far. Strongly recommend it.”