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Additional fields in portal ticket
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    • Additional fields in portal ticket

    Owned by Solutions Expert
    Last updated: Aug 06, 2024 by Kameliya Magunska
    1 min read

    As a JSM Help Center customer, you can go to a specific portal ticket from your report by clicking on Reference/Key or Summary.

    You can see additional fields about each portal ticket: the ones selected by the Service Management administrator.