Access Advanced Portal Reports
Useful information
As a JSM project administrator, you can access Advanced Portal Reports through Jira Administration settings.
As a JSM Help Center customer, you can access Advanced Portal Reports through customer portal.
Advanced Portal Reports Configuration Permissions
→ For Global Configuration
In order to be able to configure the Advanced Portal Reports Global Configuration, you need to have:
→ (Atlassian Cloud) - Product Admin role for Jira Service Management.
→ (Data Center) - global permission Jira administrators.
By default this permission is granted via the jira-administrators group.
→ For Project Configuration
In order to be able to configure the Advanced Portal Reports Project Configuration, you need to have Administer Projects permission for each project.
By default this permission is granted via the project role Administrator.
For JSM project administrators
Permissions to access the Advanced Requests Report on the portal
Access the Project Configuration
In order to access the Project Configuration of Advanced Portal Reports you need to be a project admin.
Access on the portal
Depending on your permission scheme, you might also need to add Application access: Service desk in Browse permissions:
Go to: [my_Jira_service_management_project] > Project settings > Permissions
Then, edit the permission scheme under the section "Project permission > Browse Projects" to grant the following right: Application access > Jira Service Desk.