Customer Success

Owned by Kameliya Magunska
Last updated: Apr 27, 2023 by Elitsa Velikova

Use Cases that benefit your JSM Help Center customers using Advanced Portal Reports for JSM

Advanced Portal Reports for Jira Service Management is built to help organizations gain a deeper understanding of their service requests and make data-driven decisions to improve their service process.

With Advanced Portal Reports for JSM, you'll provide your JSM Help Center customers with extended search among their requests and advanced filtering options. In addition, you’ll give them the power to export in CSV and Excel files and all of that on JSM Help Center.

Dive into our use cases and see how Advanced Portal Reports for JSM benefits your company and customers. From tracking key metrics such as time to response, resolution time and custom fields that are exposed to the portal, to identifying areas for improvement in your service process. Everything packaged with an easy configuration that let's you get started quickly.