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    • Filtering

    Owned by Solutions Expert
    Last updated: Aug 06, 2024 by Kameliya Magunska
    1 min read

     

    filtering.png

    As a JSM Help Center customer, you can choose a specific project which Advanced Requests Report to be displayed for.

    The report data can be filtered by various criteria: Customer Request Status, Reporter, Request Type and Text content. The filtering results are saved the next time the customers enter Advanced Requests Report.

    Under the More filters menu there are additional filters based on the columns displayed in Manage Columns menu.