How does billing for Jira and JSM Cloud Apps work?

Understanding how Jira and JSM app billing works

The billing cycle for Marketplace apps aligns with that of your main Atlassian product. So, if you choose an annual subscription for Jira Service Management, the associated apps will follow the same annual billing schedule as your JSM license.

For Jira Cloud apps, pricing is determined by the highest number of users across all your Jira products. For instance, if you use Jira Software (200 users), Jira Service Management (120 agents), and Jira Work Management (80 users), you'll be billed according to the 200-user tier for each app you have installed.

Monthly billing

With a monthly subscription for your main Atlassian product, such as Jira, you'll be billed monthly for your Marketplace apps as well. Charges will reflect the number of active users each month, so your monthly fees may vary.

Annual billing

For an annual subscription, your Marketplace apps will also follow the annual billing cycle of your main product. You'll pay for 10 months but get 12 months of access. If your user count exceeds your selected tier, you'll need to upgrade to the next tier.

Free Trials and Free Tiers

Our Jira and JSM Cloud apps offer free trials or limited free tiers (up to 10 users). This lets you test out the app’s features and see how they integrate with your workflows before committing to a paid plan.

Renewals

Monthly subscriptions renew automatically each month. Be sure to monitor renewal dates and your user count to avoid unexpected charges.

Annual subscriptions also typically renew automatically. We’ll send you renewal notifications as your renewal date approaches, so you can review and confirm your plan to avoid service interruptions and ensure it meets your needs.

Tips for Managing Your Budget

Tip № 1: Regularly review usage

Monitor your user counts and app usage. For monthly billing, adjust your subscription to avoid paying for unused licenses. For annual billing, stay within your selected tier or upgrade if your user count increases.

Tip № 2: Take advantage of discounts

If you have the opportunity and know precisely which user tier best suits you, take advantage of the annual billing discount - pay for 10 months and enjoy 12 months of access.

Tip № 3: Stick to monthly payments if your user tier varies

If you're unsure how many people will use your Atlassian products and apps or if your user count fluctuates from month to month, opt for monthly payments. This way, you'll pay exactly for what you use - no more, no less.

Tip № 4: Plan for renewals

Set reminders for Cloud license renewals and keep an eye on renewal notifications for annual subscriptions. This way you’ll avoid service interruptions and will be up-to-date with any price changes or from Atlassian or from vendors. By planning ahead and keeping up with the Atlassian news, you can manage your budget effectively and adjust to any changes in pricing before your renewal is due.