/
Show Advanced Requests Report on the portal
  • Cloud

    • Show Advanced Requests Report on the portal

    Owned by Kameliya Magunska
    Last updated: Apr 25, 2025 by Kameliya Magunska
    2 min read

    Show Advanced Requests Report on the portal

     

    As a JSM project administrator, you can select to Enable Advanced Requests Report on the portal and thus Customers will be able to access the report from the Advanced Requests Report.

    Access points on the portal →

    show-apr.png

     

    Select fields to show in the report

    As a JSM project administrator, you can select the fields to show in the report on the customer portal as columns.

    The JSM Help Center customers can further customize the report using the Manage Columns menu.

    add-fields-apr.png

    If not enabled for any Project the Customers will still see the same option but they won't be able to access the Report.

    The system automatically saves the selections.

    sptc-02.png
    Advanced Portal Reports → Project configuration page
    sptc-03.png
    Advanced Portal Reports → Project configuration page
    sptc-04.png
    Advanced Portal Reports → Project configuration page

    Related content