Release notes for Cloud

Jun 24, 2026: Version 13.0.0

Prepared the app manifest for the upcoming Advanced Edition release by adding the required permission changes.

This major version does not include Advanced Edition functionality yet. It prepares the app for the next release, where Advanced Edition capabilities will become available.

Jun 24, 2026: Version 12.23.0

Improved table readability by applying compact two-line display with tooltip support to select-type fields.

Added an in-app banner to notify admins that a manual major version update is required.

Jun 16, 2026: Version 12.22.0

Improved fixed date/date-time filter display, and added stricter validation for inactive legacy-free licenses.

Jun 11, 2026: Version 12.21.0

Added debug logs

May 19, 2026: Version 12.20.0

Improved: Native fullscreen reporting experience

Advanced Portal Reports now use the native Forge fullscreen viewport and Atlassian header for a cleaner, consistent reporting experience.

New: Select all filtered results in Advanced Report filters

Portal users can now bulk select only filtered values inside multi-select Advanced Report filters using the new Select all results action.

Updated: Clear configuration confirmation message

The clear configuration dialog text now reflects current feature names, including Advanced Report, Charts, and Additional fields.

Apr 29, 2026: Version 12.19.0

Portal users can now find their requests by entering only the numeric part of the ticket key (e.g. 123 instead of ABC-123). Additionally, search performance is improved by optimizing API calls to Jira, ensuring faster and more efficient results.

Apr 22, 2026: Version 12.18.0

Bug fixes

Apr 07, 2026: Version 12.17.0

Loading optimizations, Bug fixes

Mar 17, 2026: Version 12.16.0

Support for Issue Type in Request view additional fields, bug fixes

Mar 10, 2026: Version 12.15.0

Bug fixes, small UI improvements and rate limit fixes

Feb 20, 2026: Version 12.14.0

Bug fixes

Feb 19, 2026: Version 12.13.0

Projects loading optimization

Feb 18, 2026: Version 12.12.0

Added debug logs

Feb 18, 2026: Version 12.11.0

• Supporting URL-type custom fields in Advanced Portal Reports.

• Improved performance for users with many configured projects to prevent timeouts.

• Time calculations now respect Jira configuration for Working hours per day and are displayed in Weeks/Days/Hours/Minutes format.

Feb 09, 2026: Version 12.10.0

Loading projects optimization

Feb 05, 2026: Version 12.9.0

Bug fixes

Feb 03, 2026: Version 12.7.0 and Version 12.8.0

Bug fixes

Feb 02, 2026: Version 12.6.0

Bug fixes

Jan 30, 2026: Version 12.5.0

Improved usability, configuration, and SLA localization for exports:

• Increased character limit when creating a view

• New feature: Dynamic report title based on Custom Access Button text

• Improved project search by keywords

• Better alignment of values in the Request view

Jan 28, 2026: Version 12.4.0

Bug fixes

Jan 27, 2026: Version 12.3.0

Bug fixes

Jan 26, 2026: Version 12.2.0

Bug fixes

Jan 20, 2026: Version 12.1.0

APR is now built on Forge - faster, safer, and fully Runs on Atlassian

Nov 3, 2025: Version 10.0.240-AC

Administrators can add the Approvers field to the Request view in the project configuration, giving end users full visibility into the approvers directly from the portal.

Oct 8, 2025: Version 10.0.235-AC

The back arrow in Advanced Requests Report can now redirect users back to their exact Refined portal page for smoother navigation.

June 18, 2025: Version 10.0.225-AC

• Story point estimate is a field that is now supported to be displayed in the Advanced Request Reports view

• Bug fixes

May 29, 2025: Version 10.0.218-AC

• Performance optimization

• The Entitlement field can now be shown in Advanced Request Reports and request views to display product allocation details.

May 14, 2025: Version 10.0.218-AC

Bug fixes

May 13, 2025: Version 10.0.218-AC

Bug fixes

Apr 23, 2025: Version 10.0.216-AC

Pagination in Advanced Requests Report:

• Advanced Request Reports pagination has been updated to show only forward, backward, and “first page” arrows, with tooltips and proper disabling based on the current page.

Mar 25, 2025: Version 10.0.213-AC

User management:

• Admins can now control customer access to Advanced Request Reports on the portal by granting permissions at user, group, or organization level.

• Customers without granted access will not see Advanced Request Reports options and will receive an error if trying to access restricted content.

Feb 27, 2025: Version 10.0.211-AC

Back Button Redirect:

• The Back button now redirects users to the customer portal of the service desk project they have opened in Advanced Request Reports, making it easier to create new requests.

Feb 21, 2025: Version 10.0.209-AC

Performance improvements

Jan 28, 2025: Version 10.0.208-AC

Priority Filter in SLA Chart:

• Users can now select All priority options in the SLA Met vs. Breached chart for better data visibility.

Advanced Request Report Button Visibility:

• The Advanced Request Report button will no longer appear in projects where Advanced Request Report is not configured.

Hidden Request Types:

• Users can now see hidden request types in the Request Type filter, even if created by an agent.

Jan 07, 2025: Version 10.0.205-AC

Chart Retention on Browser Refresh:

• Users will now stay in the chart after refreshing the browser, eliminating the need to reopen it.

• Bug fixes.

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