Use Cases
Use Cases that benefit your JSM Help Center customers using Advanced Portal Reports for JSM
Advanced Portal Reports for Jira Service Management lets organizations have on-demand visibility into their service requests. It empowers customers and internal teams with insights to track ticket progress, do real-time reporting and make data-driven decisions that improve service outcomes.
Advanced Portal Reports extends the standard JSM experience by enabling customers to search across all their requests, apply advanced filters, and export detailed data in CSV or Excel formats - all without requiring Jira licenses. This helps reduce information dependency on agents, improves transparency, and accelerates self-service.
Explore our use cases to see how Advanced Portal Reports helps teams surface key metrics like time to response, time to resolution and custom fields exposed on the portal. Whether you’re looking to monitor SLA performance, analyze trends, or simply provide customers with more information, APR gives a flexible, easy-to-configure reporting layer that gets you up and running in minutes.