• Cloud
  • Show Customer Request Status


    As a JSM project administrator, you can select to show the field Customer Request Status and this will add a new column called Customer Request Status in the customer portal report.

    However, when the user wants to filter per Customer Request Status, these statuses will appear as a separate section under the Customer Request Status filter.

    The system automatically saves the selections.

    See how your customers will see and search within the filter:

    https://tools4teams.atlassian.net/wiki/spaces/APRFJSM/pages/1509163111
    customer-status.png
    Advanced Portal Reports → Project configuration page → Customer Request Status field

     

    apr-project configuration-04.png
    Customer portal