• Data Center

    • Additional fields in portal ticket: Data Center

    Owned by Kameliya Magunska
    Last updated: Sept 17, 2024
    1 min read

    As a JSM Help Center customer, you can go to a specific portal ticket from your report by clicking on Reference/Key or Summary.

    You can see additional fields about each portal ticket: the ones selected by the Service Management administrator.

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    Advanced Portal Reports → Project Configuration → Request additional fields tab

     

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    Advanced Portal Reports → Additional fields on the Customer Portal