Configure Advanced Portal Reports
As a JSM administrator, you have the following configuration options for Advanced Portal Reports.
Global configuration: here you have several configuration options that will be applied to any project you use the Advanced Portal Reports for.
Project configuration: here the Advanced Portal Reports can be individually configured for each Jira Service Management project.
Global configuration → I Project configuration → I Permissions →
Advanced Portal Reports features for JSM Help Center customer
Advanced Report
Allows your JSM Help Center customers to see a report on JSM Help Center that has: extended search, additional information for the requests and export in Excel/CSV.
Created vs Resolved chart → Shows the relation of created and resolved Jira tickets over a selected period of time.
SLA met vs breached chart → Show the relation between the number of requests with met and breached SLA per project and requests priority over a given period.
Request additional fields
Allows your JSM Help Center customers to see additional information on the request view page.
Start with steps
Here’s a simple 4-step guide to easily get started with administration → Empower your customers more control with enhanced search features and an easy-to-use tool for exporting their requests.
Get started with Global configuration:
→ From Global configuration page → Access point on the portal tab → Set where the Cloud access points for the report to be shown on the portal by selecting from the options.
Choose which project to configure:
→ From Global configuration page → Select project to configure tab → Select the project you want to configure → Click on Go to project
Configure a project:
→ From Project configuration page → Advanced Report tab → Select Enable Advanced Report on the portal to make the project visible on the portal → Select which fields to be shown in the report on the portal.
→ Select Request additional fields tab to add additional fields on the request page → Select which fields to be shown on the request page