Differences between Cloud and Data Center features
Advanced Portal Reports for JSM is available on Cloud and Data Center hosting.
Here you can see the all the differences between Cloud and Data Center versions of the app.
Feature | Cloud | Data Center |
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Global Configuration |
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Change Date/Time field format |
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Configure various Access points for Advanced Report for JSM Help Center customers |
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Change the text on the access button for Advanced Report for JSM Help Center customers |
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Shortcut to project configuration |
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Feature | Cloud | Data Center |
|---|---|---|
Project Configuration |
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Advanced Report tab | ||
Show Advanced Report for JSM Help Center customers |
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Select fields to be shown on the portal in the report |
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Show all requests in the report |
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Enable/ Disable Data export |
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User Management |
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Charts on the portal tab | ||
Show Created vs Resolved chart on the portal |
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Show SLA met vs breached chart on the portal |
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Request additional fields tab | ||
Select additional fields to be shown on a single request |
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Feature | Cloud | Data Center |
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Advanced Report on the portal |
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Access points | Depending on configuration it can be accessed from a button on different locations:
| 1 access point only:
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Filtering |
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Search option |
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Auto-saving last report layout |
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Saving a personal view of the report |
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Saving a global view of the report (available for admins only) |
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Manage columns (remove, add, reorder) |
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Export Requests to a CSV or Excel file |
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Created vs Resolved chart |
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SLA met vs breached chart on the portal |
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Copy and share link to a Global view |
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Additional fields on a single request page |
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We are also open to any suggestions you might have.
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