Expose SLA fields on the portal
- Kameliya Magunska
Аs JSM administrator you can allow to your JSM Help Center customers to have a clear understanding of the time it takes to respond to and resolve their requests.
To address this issue, organizations can use the Advanced Portal Reports for Jira Service Management.
Advanced Portal Reports for JSM allows JSM Help Center customers to track SLAs like: Time to first response and Time to resolution and export their reports. They can also follow SLAs in a request page as well. Providing them with more information and context about their service requests.
Advanced Portal Reports for JSM also provides advanced reporting capabilities, with easy administration allowing organizations to gain insights into their service requests and identify patterns or trends that can help them improve their service process.