Quick and easy set up: Advanced Portal Reports for JSM

Easy JSM administration start on a Global level →

JSM administrators set the Time/Date format for all projects. Administrators can select the visibility of the access points to the Advanced Report which customers will see and change the name of the button for access.

Easy JSM administration start on a Project level →

The JSM administrator selects which fields to be visible in a project for JSM Help center customers and also selects and chooses which fields to be visible the additional fields on a single request page.

The JSM administrator controls who can use the Advanced Report on the customer portal. Only users who have been granted access by the administrator will be able to view and interact with the Advanced Report for the specified project. More about User Management ->

The JSM administrator can enable or disable charts on the customer portal (Cloud only).

Self-service reports for the customers on the portal →

With our advanced reporting capabilities, customers can access their own reports, this way, they can have a deeper understanding of their requests, track their progress and even make decisions based on their data.

• Additional Fields → Advanced Portal Reports for JSM allows JSM Help Center customers to have access to custom fields expose on the portal. This can help them to make data-driven decisions that can improve the overall customer experience and increase efficiency.

• Customizable report → Advanced Portal Reports for JSM allows JSM Help Center customers to have access to customizable reports that can be tailored to their specific needs, which means they can have a more detailed and accurate view of their service management process.

• Extended filtering → Advanced Portal Reports for JSM allows JSM Help Center customers to have extended filtering within the report with all the fields added by the JSM administrator. The added fields correspond to additional filters in the report.

• Exporting reports → Advanced Portal Reports for JSM allows JSM Help Center customers to export additional custom fields in the JSM Help Center, providing them with more information and context about their service requests.