Extended filtering on the portal
- Kameliya Magunska
- Elitsa Velikova
The additional filtering option with Advanced Portal Reports for JSM provides JSM Help Center customers with an enhanced search experience. Advanced Portal Reports for JSM allows to perform more in-depth searches beyond the basic search functionality that is available within the JSM Help Center. The additional filters allow to search based on specific fields that have been added as visible by the JSM administrator. This means that you can find the information you need more quickly and easily, without having to sift through irrelevant data.
One of the key benefits of this additional filtering option is that it provides JSM Help Center customers with greater control over their search results. For example, if your customers are looking for information about a specific ticket, or information within a custom field they can use the additional filters to search for tickets based on the status, priority, or other relevant fields. This helps them quickly identify the information they need and get the answers they are looking for.
Another advantage of the additional filtering option is that it helps streamline your customers search experience. By being able to search based on specific fields, they can avoid having to wade through a large number of results to find what they are looking for. This can help them be more productive and get your work done more efficiently.