Use the reports

Use the reports


As a JSM Help Center customer, you now have the easiest way to switch between Advanced Requests Report and the available chart reports (Created vs Resolved or SLA met vs breached).

 

 


Quick guide of how JSM Help center customers can use the report


Advanced Requests Report

Advanced Requests Report allows JSM Help Center customer to navigate, create, search and export their report.

More about

use the report-table.png
Advanced Requests Report → Customer portal

Created vs Resolved chart

Created vs Resolved chart allows JSM Help Center customer to:

  • select a project

  • pick a time period

  • see the relation between created and resolved Jira tickets over a given period of time.

More about

created-vs-resolved-chart-1.png
Created vs Resolved chart page

SLA met vs breached

SLA met vs breached chart allows JSM Help Center customer to:

  • select a project

  • pick a time period

  • select priority

  • select SLA

  • see the relation between the number of requests with met and breached SLA.

More about

use the report-chart-2.png
SLA met vs breached chart page