Use the reports
As a JSM Help Center customer, you now have the easiest way to switch between Advanced Requests Report and the available chart reports (Created vs Resolved or SLA met vs breached).
Quick guide of how JSM Help center customers can use the report
Advanced Requests Report
Advanced Requests Report allows JSM Help Center customer to navigate, create, search and export their report.
Start by selecting the relevant Service Management project.
You can then filter the results, manage the columns, or change the number of displayed issues so that the report displays exactly what you want to see.
Finally, export the report and share it with whomever you need to.
Created vs Resolved chart
Created vs Resolved chart allows JSM Help Center customer to:
select a project
pick a time period
see the relation between created and resolved Jira tickets over a given period of time.
SLA met vs breached
SLA met vs breached chart allows JSM Help Center customer to:
select a project
pick a time period
select priority
select SLA
see the relation between the number of requests with met and breached SLA.
