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Advanced Portal Reports for JSM has two main features:

Advanced Requests Report

Allows your JSM Help Center customers to see a report on JSM Help Center that has: extended search, additional information for the requests and export in Excel/CSV.

Created vs Resolved chart

As a JSM Help Center customer you can select a project and pick a time period so the chart displays the relation between created and resolved Jira tickets over the selected period.

Request additional fields

Allows your JSM Help Center customers to see additional information on the request view page.

As a JSM administrator you can configure it on Jira level and on a project level.

Configure Advanced Portal Reports

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