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Useful information

Configure Advanced Portal Reports

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As a JSM project administrator, you can access Advanced Portal Reports through Jira Administration settings.

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As a JSM Help Center customer, you can access Advanced Portal Reports through customer portal.

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For JSM project administrators 

Permissions to access the Advanced Requests Report on the portal

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Access the Project Configuration

In order to access the Project Configuration of Advanced Portal Reports you need to be a project admin.

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Access on the portal

Depending on your permission scheme, you might also need to add Application access: Service desk in Browse permissions:

  • Go to:  [my_Jira_service_management_project] > Project settings > Permissions 

  • Then, edit the permission scheme under the section "Project permission > Browse Projects" to grant the following right: Application access > Jira Service Desk.