Useful information

Configure Advanced Portal Reports

As a JSM project administrator, you can access Advanced Portal Reports through Jira Administration settings.

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As a JSM Help Center customer, you can access Advanced Portal Reports through customer portal.

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For JSM project administrators 

Permissions to access the Advanced Requests Report on the portal

Access the Project Configuration

In order to access the Project Configuration of Advanced Portal Reports you need to be a project admin.

Access on the portal

Depending on your permission scheme, you might also need to add Application access: Service desk in Browse permissions:

  • Go to:  [my_Jira_service_management_project] > Project settings > Permissions 

  • Then, edit the permission scheme under the section "Project permission > Browse Projects" to grant the following right: Application access > Jira Service Desk.