Useful information
As a JSM project administrator, you can access Advanced Portal Reports through Jira Administration settings.
As a JSM Help Center customer, you can access Advanced Portal Reports through customer portal.
For JSM project administrators
Permissions to access the Advanced Requests Report on the portal
Access the Project Configuration
In order to access the Project Configuration of Advanced Portal Reports you need to be a project admin.
Access on the portal
Depending on your permission scheme, you might also need to add Application access: Service desk in Browse permissions:
Go to: [my_Jira_service_management_project] > Project settings > Permissions
Then, edit the permission scheme under the section "Project permission > Browse Projects" to grant the following right: Application access > Jira Service Desk.