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As a JSM Help Center customer, you now have the easiest way to switch between Advanced Requests Report and the available chart reports (Created vs Resolved chartor SLA met vs breached).

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Useful information:

Open the report from
customer portal (Cloud)
JSM Help Center

Open the report from the customer portal (Data Center/Server)

Quick guide of how JSM Help center customers can use the report

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Advanced Requests Report

Advanced Requests Report allows JSM Help Center customer to navigate, create, search and export their report.

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  • Start by selecting the relevant Service Management project.

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Advanced Requests ReportCreated vs Resolved chart

Created vs Resolved chart allows JSM Help Center customer to:

  • select

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  • a project

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  • pick a time period

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  • see the relation between created and resolved Jira tickets over a given period of time.

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The latest selected order of columns and applied filters including the additional ones will be saved until the next time you change them. 
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Created vs Resolved chart

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SLA met vs breached

SLA met vs breached chart allows JSM Help Center customer to:

  • select a project

  • pick a time period

  • select priority

  • select SLA

  • see the relation between the number of requests with met and breached SLA.

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