Page Comparison

As a JSM Help Center customer, you now have the easiest way to switch between Advanced Requests Report and the available chart reports (Created vs Resolved chartor SLA met vs breached).

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Useful information:

Open the report from

customer portal (Cloud)

JSM Help Center

Open the report from the customer portal (Data Center/Server)

Quick guide of how JSM Help center customers can use the report

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Advanced Requests Report

Advanced Requests Report allows JSM Help Center customer to navigate, create, search and export their report.

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Start by selecting the relevant Service Management project.

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You can then filter the results, manage the columns, or change the number of displayed issues so that the report displays exactly what you want to see.

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Finally, export the report and share it with whomever you need to.

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Created vs Resolved chart

Created vs Resolved chart allows JSM Help Center customer to:

select

respective

a project

, picking

pick a time period

, the

see the relation between created and resolved Jira tickets over a given period of time.

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The latest selected order of columns and applied filters including the additional ones will be saved until the next time you change them.

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SLA met vs breached

SLA met vs breached chart allows JSM Help Center customer to:

select a project
pick a time period
select priority
select SLA
see the relation between the number of requests with met and breached SLA.

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Versions Compared

Old Version 3

New Version Current

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