Page Comparison

As a JSM Help Center customer, you now have the easiest way to switch between Advanced Requests Report and the available chart reports (Created vs Resolved or SLA met vs breached).

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Useful information:

Open the report from JSM Help Center

Open the report from the customer portal (Data Center/Server)

Quick guide of how JSM Help center customers can use the report

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Advanced Requests Report

Advanced Requests Report allows JSM Help Center customer to navigate, create, search and export their report.

Start by selecting the relevant Service Management project.
You can then filter the results, manage the columns, or change the number of displayed issues so that the report displays exactly what you want to see.
Finally, export the report and share it with whomever you need to.