Page Comparison

As a JSM Help Center customer, you now have the easiest way to switch between Advanced Requests Report and the available chart reports (Created vs Resolved chartor SLA met vs breached).

Page Tree

root	@self
startDepth	1

Panel

bgColor	#DEEBFF

Useful information:

Open the report from

customer portal (Cloud)

JSM Help Center

Open the report from the customer portal (Data Center/Server)

Quick guide of how JSM Help center customers can use the report

Widget Connector

overlay	youtube
_template	com/atlassian/confluence/extra/widgetconnector/templates/youtube.vm
width	760px
url	https://www.youtube.com/watch?v=l4XHuRhkYDc
height	491px

Panel

bgColor	#DEEBFF

Advanced Requests Report

Advanced Requests Report allows JSM Help Center customer to navigate, create, search and export their report.

-

Start by selecting the relevant Service Management project.

-

You can then filter the results, manage the columns, or change the number of displayed issues so that the report displays exactly what you want to see.

-

Finally, export the report and share it with whomever you need to.

Image Removed

Image Added

Image Added

Panel

bgColor	#DEEBFF

Created vs Resolved chart

Created vs Resolved chart allows JSM Help Center customer to:

select

respective

a project

, picking

pick a time period

, the

see the relation between created and resolved Jira tickets over a given period of time.

Image Added

screen 5.png Image Removed

Image Added

The latest selected order of columns and applied filters including the additional ones will be saved until the next time you change them.

Panel

bgColor	#EAE6FF

	#DEEBFF

SLA met vs breached

SLA met vs breached chart allows JSM Help Center customer to:

select a project
pick a time period
select priority
select SLA
see the relation between the number of requests with met and breached SLA.

Image Added

Image Added

Versions Compared

Old Version 2

New Version Current

Key