Use Modify My Request

Owned by Kameliya Magunska
Last updated: Jul 26, 2024 by Elitsa Velikova
2 min read

As a JSM Help Center customer, you can use Modify My Request on the JSM customer portal for every request you are the Reporter or Creator of.

The button Modify My Request appears in the request below its Summary.

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Modify My Request → Customer Portal view

Clicking on Modify My Request button expands a box where you can edit and update the Summary and Description fields of the request.

JSM Help Center customers can edit:

  • Summary

  • Description

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Portal request can be edited by:

  • Creator

  • Reporter

Portal request cannot be edited:

  • if there is a resolution set for the ticket

  • if edits are disabled in Jira for this request status