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As a JSM administrator, you can select where to have access points for Advanced Requests Report on the JSM portal. To do this, go to the Global configurationAccess point on the portal tab and select/deselect the access points.

The system automatically saves the selections.

If you need to temporarily hide all access points to the report from your JSM Help Center customers, you can deselect all options from the list.


Global Configuration

access point from global.png

See below where the access point will be visible depending on your selection:

User Profile

(by default - it can be unselected any time)


Requests

(by default - it can be unselected any time)


Help Center


Raise a request


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