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Cloud access point/s for Advanced Requests Report for JSM Help Center customers

Cloud access point/s for Advanced Requests Report for JSM Help Center customers

  • Cloud
    • 1 Global Configuration | 1.1 Requests | 1.2 Help Center | 1.3 Raise a request

    As a JSM administrator, you can select where to have access points for Advanced Requests Report on the JSM portal.

    → To do this, go to the Global configuration → Access point on the portal tab and select/deselect the access points.

    The system automatically saves the selections.

    If you need to temporarily hide all access points to the report from your JSM Help Center customers, you can deselect all options from the list.

    For Portal Customers →

     

    Global Configuration

    image-20260122-144442.png

    See below where the access point will be visible depending on your selection:

    Requests

    (by default - it can be unselected any time)

    Advanced Requests Report → Access point on the portal

    Help Center

    Advanced Requests Report → Access point on the portal

    Raise a request

    Advanced Requests Report → Access point on the portal