The Advanced Portal Reports for Jira Service Management offers a variety of use cases that are designed to be quick and easy to set up, so that your JSM Help Center customers can start using it directly.
JSM administrator can configure Advanced Portal Reports on Jira level and on project level providing JSM Help Center customers user-friendly tool for direct use.
User friendly:
Easy JSM administration start on a Global level →
JSM administrator set the Time/Date format and select the access point to the portal where to be visible.
Easy JSM administration start on a Project level →
Jira Service Management administrator select a fields to be visible in a project to the portal and also select and choose to be visible the additional fields on a request page.
Self-service reports for the customers on the portal →
With our advanced reporting capabilities, customers can access their own reports, this way, they can have a deeper understanding of their requests, track their progress and even make decisions based on their data.
Additional Fields → Advanced Portal Reports allows customers to have access to custom fields expose on the portal. This can help them to make data-driven decisions that can improve the overall customer experience and increase efficiency.
Customisable report → Advanced Portal Reports allows customers to have access to customizable reports that can be tailored to their specific needs, which means they can have a more detailed and accurate view of their service management process.
Extended filtering → Advanced Portal Reports allows customers to have extended filtering within the report with all the fields added by the Jira Service Management administrator. The added fields correspond to additional filters in the report.
Exporting reports → Advanced Portal Reports allows customers to export additional custom fields in the Jira Service Management portal, providing them with more information and context about their service requests.
All of these use cases are build to be quick and easy to set up, so that your customers can start using the Advanced Portal Report on the portal fast and easy. With Advanced Portal Report, you can quickly and easily gain a deeper understanding of your service requests and make data-driven decisions to improve your service process, providing a more efficient and effective service experience for your customers.