As a JSM Help Center customer, you now have the easiest way to switch between Advanced Requests Report and Created vs Resolved chart.
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Useful information |
Open report from customer portal (Cloud)
Open the report from the customer portal (Data Center/Server)
Quick guide of how JSM Help center customers can use the report
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Advanced Requests Report allows JSM Help Center customer to navigate, create, search and export their report.
Start by selecting the relevant Service Management project.
You can then filter the results, manage the columns, or change the number of displayed issues so that the report displays exactly what you want to see.
Finally, export the report and share it with whomever you need to.
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Created vs Resolved chart allows JSM Help Center customer to:
select a project
pick a time period
see the relation between created and resolved Jira tickets over a given period of time.
