As a JSM Help Center customer, you now have the easiest way to switch between Advanced Requests Report and Created vs Resolved chart.
| Page Tree | ||||
|---|---|---|---|---|
|
| Panel | ||
|---|---|---|
| ||
Useful information |
Open report from customer portal (Cloud)
Open the report from the customer portal (Data Center/Server)
Advanced Requests Report allows JSM Help Center customer to navigate, create, search and export their report.
- Start by selecting the relevant Service Management project.
- You can then filter the results, manage the columns, or change the number of displayed issues so that the report displays exactly what you want to see.
- Finally, export the report and share it with whomever you need to.
| Panel | ||
|---|---|---|
| ||
Created vs Resolved chart allows JSM Help Center customer to select respective project, picking a time period, the see the relation between created and resolved Jira tickets over a given period of time.
| Panel | ||
|---|---|---|
| ||
| Panel | ||
|---|---|---|
| ||
The latest selected order of columns and applied filters including the additional ones will be saved until the next time you change them. |