Advanced Portal Reports now has its own dedicated URL, independent of the main Atlassian Portal. This update enhances accessibility for your customers, allowing them to access the app quicker and directly.
The link to Advanced Requests Report is https://apps.tools4teams.io/advanced-reports/home/{instance_name}/{serviceDeskId} where you have to change the instance_name and serviceDeskId parameters.
instance_name = name of your Cloud instance without the atlassian.net part
serviceDeskId = the service desk Id of the project you wish to link to, if you provide an incorrect number, you will be redirected to the default service desk id
Here’s how this feature benefits your organization and your customers:
Key Benefits
Fast, Direct Access
The new dedicated URL provides your customers with a faster way to access Advanced Requests Report on the Portal. As a JSM project administrator you can share this link with them directly, making it easy for them to bookmark it and return without navigating through the main portal.
Enhanced User Experience
This dedicated URL reduces the need for detailed navigation instructions, simplifying the onboarding process. Your customers can access Advanced Requests Report immediately, without requiring additional guidance.
Seamless Portal Integration
Embed the direct link to Advanced Requests Report within your customer portal for a unified experience. This ensures customers can easily navigate to Advanced Requests Report without leaving the portal interface.
Optimized for Third-Party Integrations
The direct URL makes it easier to incorporate Advanced Requests Report with third-party apps, ensuring a cohesive workflow that meets your customers' needs.