Documentation: Advanced Portal Reports for Jira Service Management

Provide powerful reports and extended search for your JSM customers

Atlassian's Jira Service Management is a product allowing customers to report problems to support staff on an ongoing basis. The staff, accordingly, proceeds with solving these problems or escalating them to the next support line. Thus, Jira Service Management's main goal is to optimize and regulate the user-service contact. With Advanced Portal Reports for JSM , you can dramatically increase the transparency for your customers, helping you get the most out of Atlassian's Jira Service Management.

As a JSM project administrator , you can:

→ configure and share request details to JSM Help Center customers via the Advanced Requests Report

→ allow JSM Help Center customers to export their reports 

→ expose Created vs Resolved chart

→ expose SLA met vs breached chart

As a JSM project administrator, you can:

→ expose additional fields (SLAs, Insight/Asset fields including) per project to be displayed on the portal ticket listing

As a JSM Help Center customer , you can:

→ get insight into the work done for your requests

→ view specific request details

→ export detailed reports in Excel or CSV formats

→ see how the productivity changed and if goals have been met: Created vs Resolved chart

→ see the relation between the number of requests: SLA met vs breached

As a JSM Help Center customer, you can:

→ see additional fields (SLAs, Insight/Asset fields including) for each portal ticket

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