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See the user documentation for the portal customers

As a JSM administrator, you can select where to have access points for Advanced Requests Report on the JSM portal. To do this, go to the Global configuration panel, → Access point on the portal tab and select/deselect the access points and then save the configuration.I .

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The system automatically saves the selections.

If you need to temporarily hide all access points to the report from your JSM Help Center customers, you can deselect all options from the list.

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Global Configuration

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See below where the access point will be visible depending on your selection:

User Profile

(by default - it can be unselected any time)

Requests

(by default - it can be unselected any time)

Help Center

Raise a request