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As a JSM project administrator, you can enable Show Advanced Request View show additional fields on the portal tickets and thus JSM Help Center customers will be provided with additional request details. You can choose from all standard and custom Jira fields.
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configured per Service Management project,
selected by the JSM project administrator,
available for each request on the Customer Portal.
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Don’t forget to save the configuration. When the confirmation box shows up, you are all set up. |
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The system automatically saves the selections. |
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