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As a JSM administrator, you can change the name of the select where to have access points for Advanced Requests Report assess point on the JSM portal. To do this, go to the Global configuration panel and fill in the title and the description field box, then save the configuration.You can also deselect all options from the list if Access point on the portal tab and select/deselect the access points.

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The system automatically saves the selections.

If you need to temporarily hide all access points to the report from your JSM Help Center customers, you can deselect all options from the list.

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Global Configuration

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See below where the access point will be visible depending on your selection:

User Profile

(by default - it can be unselected any time)


Requests

(by default - it can be unselected any time)


Help Center


Raise a request