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This is a feature in development: Only for Cloud environment!

The only access point currently is under the User profile

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See the user documentation for the portal customers

As a Jira Service Desk JSM administrator, you can choose select where to show the have access point points for Advanced Requests Report on the portal by selecting one or more options from the Global configuration panel.You can also deselect all options from the list if JSM portal. To do this, go to the Global configuration → Access point on the portal tab and select/deselect the access points.

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The system automatically saves the selections.

If you need to temporarily hide all access points to the report from your Jira Service Desk customers.JSM Help Center customers, you can deselect all options from the list.

Table of Contents

Global Configuration

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See below where the access point will be visible depending on your selection:

User Profile

(by default - it can be unselected any time)

Requests

(by default - it can be unselected any time)

Help Center

Raise a request