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Advanced Portal Reports for JSM is available on

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Cloud and Data Center/Server

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Feature

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Cloud

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Data Center/Server

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Global configuration - available for Global Jira Service Management Administrator

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Global Configuration

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Accessible from main Jira menu → Аpps (blue star) Advanced Portal Reports

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Accessible from Global configuration Manage apps Advanced Portal Reports

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Panel
bgColor#F4F5F7

Select Date/Time field format

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Panel
panelIconId2714
panelIcon:heavy_check_mark:
panelIconText✔️
bgColor#E3FCEF

Configured in Global Configuration

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Panel
panelIconId2714
panelIcon:heavy_check_mark:
panelIconText✔️
bgColor#E3FCEF

Configured in Global Configuration

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Panel
bgColor#F4F5F7

Access points for Advanced Requests Report for JSM Help Center customers

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Panel
panelIconId2714
panelIcon:heavy_check_mark:
panelIconText✔️
bgColor#E3FCEF

Configured in Global Configuration

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panelIconId2716
panelIcon:heavy_multiplication_x:
panelIconText✖️
bgColor#FFEBE6

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Panel
bgColor#F4F5F7

Choose a project → Go to project configuration

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Panel
panelIconId2714
panelIcon:heavy_check_mark:
panelIconText✔️
bgColor#E3FCEF

Global Configuration

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Panel
panelIconId2714
panelIcon:heavy_check_mark:
panelIconText✔️
bgColor#E3FCEF

Global Configuration

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Panel
bgColor#F4F5F7

Advanced Portal Reports Analytics

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Panel
panelIconId2714
panelIcon:heavy_check_mark:
panelIconText✔️
bgColor#E3FCEF

Configured in Global Configuration

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panelIconId2716
panelIcon:heavy_multiplication_x:
panelIconText✖️
bgColor#FFEBE6

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Panel
bgColor#F4F5F7
  • See Documentation

  • Raise a requests to Support Center

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Panel
panelIconId2714
panelIcon:heavy_check_mark:
panelIconText✔️
bgColor#E3FCEF

Global Configuration

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Panel
panelIconId2714
panelIcon:heavy_check_mark:
panelIconText✔️
bgColor#E3FCEF

Global Configuration

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Feature

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Cloud

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Data Center/Server

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Project Configuration - available for Jira Project Administrator

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Project Configuration

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  • Accessible from Global Configuration

  • Project Settings

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Project Settings

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Advanced Requests Report tab

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Panel
bgColor#F4F5F7

Show Advanced Requests Report for JSM Help Center customers

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Panel
panelIconId2714
panelIcon:heavy_check_mark:
panelIconText✔️
bgColor#E3FCEF

Configured in Project Configuration

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Panel
panelIconId2714
panelIcon:heavy_check_mark:
panelIconText✔️
bgColor#E3FCEF

Configured in Project Configuration

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Panel
bgColor#F4F5F7

Select fields to be shown on the portal in the report

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Panel
panelIconId2714
panelIcon:heavy_check_mark:
panelIconText✔️
bgColor#E3FCEF

Configured in Project Configuration

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Panel
panelIconId2714
panelIcon:heavy_check_mark:
panelIconText✔️
bgColor#E3FCEF

Configured in Project Configuration

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Panel
bgColor#F4F5F7

Show all requests in the report

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Panel
panelIconId2714
panelIcon:heavy_check_mark:
panelIconText✔️
bgColor#E3FCEF

Configured in Project Configuration

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Panel
panelIconId2714
panelIcon:heavy_check_mark:
panelIconText✔️
bgColor#E3FCEF

Configured in Project Configuration

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Panel
bgColor#F4F5F7

Data export

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Panel
panelIconId2714
panelIcon:heavy_check_mark:
panelIconText✔️
bgColor#E3FCEF

Configured in Project Configuration

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Panel
panelIconId2714
panelIcon:heavy_check_mark:
panelIconText✔️
bgColor#E3FCEF

Configured in Project Configuration

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Available fields

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Panel
bgColor#F4F5F7

Filtering for Insight/Asset field

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Panel
panelIconId2714
panelIcon:heavy_check_mark:
panelIconText✔️
bgColor#E3FCEF

Configured in Project Configuration

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panelIconId2716
panelIcon:heavy_multiplication_x:
panelIconText✖️
bgColor#FFEBE6

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Charts on the portal tab

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Panel
bgColor#F4F5F7

Show Created vs Resolved chart on the portal

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Panel
panelIconId2714
panelIcon:heavy_check_mark:
panelIconText✔️
bgColor#E3FCEF

Configured in Project Configuration

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panelIconId2716
panelIcon:heavy_multiplication_x:
panelIconText✖️
bgColor#FFEBE6

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Panel
bgColor#F4F5F7

SLA met vs breached chart on the portal

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Panel
panelIconId2714
panelIcon:heavy_check_mark:
panelIconText✔️
bgColor#E3FCEF

Configured in Project Configuration

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panelIconId2716
panelIcon:heavy_multiplication_x:
panelIconText✖️
bgColor#FFEBE6

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Request additional fields tab

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Panel
bgColor#F4F5F7

Select fields to be shown in a request view page

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Panel
panelIconId2714
panelIcon:heavy_check_mark:
panelIconText✔️
bgColor#E3FCEF

Configured in Project Configuration

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Panel
panelIconId2714
panelIcon:heavy_check_mark:
panelIconText✔️
bgColor#E3FCEF

Configured in Project Configuration

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Feature

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Cloud

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Data Center/Server

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Advanced Requests Report - available for Jira Service Management customer/administrator

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Advanced Requests Report (depending on the configuration)

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Accessible from Help Center → User Profile / Requests / Help Center / Raise a request (depending on the configuration) → Advanced Requests Report

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Accessible from Help Center → Requests menu → Advanced Requests Report

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Panel
bgColor#F4F5F7

Displaying fields as columns

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panelIconId2714
panelIcon:heavy_check_mark:
panelIconText✔️
bgColor#E3FCEF

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panelIconId2714
panelIcon:heavy_check_mark:
panelIconText✔️
bgColor#E3FCEF

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Panel
bgColor#F4F5F7

Displaying fields as criteria

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panelIconId2714
panelIcon:heavy_check_mark:
panelIconText✔️
bgColor#E3FCEF

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panelIconId2714
panelIcon:heavy_check_mark:
panelIconText✔️
bgColor#E3FCEF

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Panel
bgColor#F4F5F7

Search option

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panelIconId2714
panelIcon:heavy_check_mark:
panelIconText✔️
bgColor#E3FCEF

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panelIconId2714
panelIcon:heavy_check_mark:
panelIconText✔️
bgColor#E3FCEF

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Panel
bgColor#F4F5F7

Saving last filter

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panelIconId2714
panelIcon:heavy_check_mark:
panelIconText✔️
bgColor#E3FCEF

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panelIconId2714
panelIcon:heavy_check_mark:
panelIconText✔️
bgColor#E3FCEF

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Panel
bgColor#F4F5F7

Saved views

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panelIconId2714
panelIcon:heavy_check_mark:
panelIconText✔️
bgColor#E3FCEF

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panelIconId2714
panelIcon:heavy_check_mark:
panelIconText✔️
bgColor#E3FCEF

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Panel
bgColor#F4F5F7

Manage columns

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panelIconId2714
panelIcon:heavy_check_mark:
panelIconText✔️
bgColor#E3FCEF

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panelIconId2714
panelIcon:heavy_check_mark:
panelIconText✔️
bgColor#E3FCEF

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Panel
bgColor#F4F5F7

Exporting Requests to a CSV and Excel file

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panelIconId2714
panelIcon:heavy_check_mark:
panelIconText✔️
bgColor#E3FCEF

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panelIconId2714
panelIcon:heavy_check_mark:
panelIconText✔️
bgColor#E3FCEF

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Panel
bgColor#F4F5F7

Refresh result within the report

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panelIconId2714
panelIcon:heavy_check_mark:
panelIconText✔️
bgColor#E3FCEF

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panelIconId2714
panelIcon:heavy_check_mark:
panelIconText✔️
bgColor#E3FCEF

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Panel
bgColor#F4F5F7

Created vs Resolved chart

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panelIconId2714
panelIcon:heavy_check_mark:
panelIconText✔️
bgColor#E3FCEF

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panelIconId2716
panelIcon:heavy_multiplication_x:
panelIconText✖️
bgColor#FFEBE6

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bgColor#F4F5F7

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hosting.

There is no direct migration path for app data and configurations from Server to Cloud.

Note

You will

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need a separate license for a Cloud app.

For more information on migrating from Jira Server to Jira Cloud, see:

Atlassian documentation

These options will make your Cloud migration easier and more flexible.

Panel
bgColor#F4F5F7

Dual Licensing I Atlassian

Extend your Data Center license until your cloud migration is complete.

Panel
bgColor

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We are also open to any suggestions you might have.

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#F4F5F7

Free Cloud Migration Trial | Atlassian

Get a longer Cloud trial period to transition at your own pace.