Advanced Portal Reports for JSM is available on Cloud, Data Center and Server hosting. Although currently they have some differences, we’re constantly working towards their unification.
Here you can see the all the differences between Cloud and Data Center/Server versions of the app.
Feature | Cloud | Data Center/Server |
|---|---|---|
Global configuration - available for Global Jira Service Management Administrator | ||
Global Configuration | Accessible from main Jira menu → Аpps → | Accessible from Global configuration → Manage apps → Advanced Portal Reports |
Select Date/Time field format | Configured in Global Configuration | Configured in Global Configuration |
Access points for Advanced Requests Report for JSM Help Center customers | Configured in Global Configuration |
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Choose a project → Go to project configuration | Global Configuration | Global Configuration |
Advanced Portal Reports Analytics | Configured in Global Configuration |
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| Global Configuration | Global Configuration |
Advanced Portal ReportsFeature | Cloud | Data Center/Server |
|---|---|---|
Project Configuration - available for Jira Project Administrator | ||
Project Configuration |
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Advanced Requests Report tab | ||
Show Advanced Requests Report for JSM Help Center customers | Configured in Project Configuration | Configured in Project Configuration |
Select fields to be shown on the portal in the report | Configured in Project Configuration | Configured in Project Configuration |
Show all requests in the report | Configured in Project Configuration | Configured in Project Configuration |
Data export | Configured in Project Configuration | Configured in Project Configuration |
Available fields | ||
Filtering for Insight/Asset field | Configured in Project Configuration | You can select to show Insight/Asset fields even if the Object Schema User permissions for Jira Service Management Customers are DISABLED, but filtering will work only when they are ENABLED. |
Charts on the portal tab | ||
Show Created vs Resolved chart on the portal | Configured in Project Configuration |
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SLA met vs breached chart on the portal | Configured in Project Configuration |
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Request additional fields tab | ||
Select fields to be shown in a request view page | Configured in Project Configuration | Configured in Project Configuration |
Feature | Cloud | Data Center/Server |
|---|---|---|
Advanced Requests Report - available for Jira Service Management customer/administrator | ||
Advanced Requests Report (depending on the configuration) | Accessible from Help Center → User Profile / Requests / Help Center / Raise a request (depending on the configuration) → Advanced Requests Report | Accessible from Help Center → Requests menu → Advanced Requests Report |
Displaying fields as columns |
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Displaying fields as criteria |
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Search option |
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Saving last filter |
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Saved views |
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Manage columns |
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Exporting Requests to a CSV and Excel file |
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Refresh result within the report |
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Created vs Resolved chart |
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Keep in mind, that there is currently no direct migration path for app data and configurations from Server to Cloud.
You will also need a separate license for a Cloud app.
For more information on migrating from Jira Server to Jira Cloud, see Atlassian documentation.
We are also open to any suggestions you might have.
Contact us via Email or Support request.