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As a JSM Help Center customer, you can see the Created vs Resolved chart.
This chart shows the relation between created and resolved customer requests per project over a given period: the green . TheGreen lineshows the number of created tickets and red one requests and the Red line - the closed ones.
It helps customers on the portal get an overview on how productivity changed and if goals have been met.
Predefined date periods include: Last 7 days; Last 30 days; Previous month; This month to date; Last 3 months; Last year.
Portal customers only see databased on the requests they have access to (they are participants or part of an organization which has the issues shared with).
Below the chart, the user can see a table with details about all created or resolved requests per date. Each row (date) can be expanded to show the respective list of requests. The requests are shown in a table with columns: Reference, Summary, Reporter, Request type, Status.
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