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As a JSM Help Center customer, you can see the Created vs Resolved displayed in a chart view.
The Created vs Resolved chart is a graphical report for the portal customers.
By selecting the respective project and by picking a time period, the graphs show the This chart shows the relation between created and resolved Jira tickets resolved customer requests per project over a given time period. TheGreen line or bar chart shows how the shows the number of created requests and the Red line - the closed ones.
It helps customers on the portal get an overview on how productivity changed and if goals have been met.
Portal customers only see databased on the requests they have access to (they are participants or part of an organization which has the issues shared with).
The chart is a line chart with two lines: green for created tickets and red for closed tickets.
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Below the chart, the user can see a table with details about all created or resolved requests per date. Each row (date) can be expanded to show the respective list of requests. The requests are shown in a table with columns: Reference, Summary, Reporter, Request type, Status.
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