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The additional filtering option with Advanced Portal Reports for Jira Service Management provides JSM provides JSM Help Center customers with an enhanced search experience. Advanced Portal Reports for JSM allows you to perform more in-depth searches beyond the basic search functionality that is available within the portalJSM Help Center. The additional filters allow you to search based on specific fields that have been added as visible by the Jira Service Management JSM administrator. This means that you can find the information you need more quickly and easily, without having to sift through irrelevant data.
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One of the key benefits of this additional filtering option is that it provides JSM Help Center customers with greater control over their search results. For example, if your customers are looking for information about a specific ticket, or information within a customs field they can use the additional filters to search for tickets based on the status, priority, or other relevant fields. This helps them to quickly identify the information they need and get the answers they are looking for. |
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