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See the user documentation for the portal customers

As a JSM administrator, you can change the name of the Advanced Requests Report assess point on the portal. To do this, go to the Global configuration panel and fill in the title and the description field box, then save the configuration.

You can also deselect all options from the list if you need to temporarily hide all access points to the report from your JSM Help Center customers.

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Global Configuration

See below where the access point will be visible depending on your selection:

User Profile

(by default - it can be unselected any time)

Requests

(by default - it can be unselected any time)

Help Center

Raise a request