Differences between Cloud and Data Center features

Advanced Portal Reports for JSM is available on Cloud and Data Center/Server hosting.

Although currently Cloud and Data Center versions have some differences in their features, we’re constantly working towards their unification.

Here you can see the all the differences between Cloud and Data Center versions of the app.

Feature	Cloud features	Data Center/Server features
Global configuration - available for Global Jira Service Management Administrator
Global Configuration	Accessible from main Jira menu → Аpps → Advanced Portal Reports	Accessible from Global configuration → Manage apps → Advanced Portal Reports
Select Date/Time field format	Configured in Global Configuration	Configured in Global Configuration
Access points for Advanced Requests Report for JSM Help Center customers	Configured in Global Configuration
Choose a project → Go to project configuration	Global Configuration	Global Configuration
Advanced Portal Reports Analytics	Configured in Global Configuration
See Documentation Raise a requests to Support Center	Global Configuration	Global Configuration

Feature	Cloud	Data Center/Server
Project Configuration - available for Jira Project Administrator
Project Configuration	Accessible from Global Configuration Project Settings	Accessible from Global Configuration Project Settings
Advanced Requests Report tab
Show Advanced Requests Report for JSM Help Center customers	Configured in Project Configuration	Configured in Project Configuration
Select fields to be shown on the portal in the report	Configured in Project Configuration	Configured in Project Configuration
Show all requests in the report	Configured in Project Configuration	Configured in Project Configuration
Data export	Configured in Project Configuration	Configured in Project Configuration
Available fields
Filtering for Insight/Asset field	Configured in Project Configuration	You can select to show Insight/Asset fields even if the Object Schema User permissions for Jira Service Management Customers are DISABLED, but filtering will work only when they are ENABLED.
Charts on the portal tab
Show Created vs Resolved chart on the portal	Configured in Project Configuration
Show SLA met vs breached chart on the portal	Configured in Project Configuration
Request additional fields tab
Select fields to be shown in a request view page	Configured in Project Configuration	Configured in Project Configuration

Feature	Cloud	Data Center/Server
Advanced Requests Report - available for Jira Service Management customer/administrator
Advanced Requests Report (depending on the configuration)	Accessible from Help Center → User Profile / Requests / Help Center / Raise a request (depending on the configuration) → Advanced Requests Report	Accessible from Help Center → Requests menu → Advanced Requests Report
Displaying fields as columns
Displaying fields as criteria
Search option
Saving last filter
Saved views
Manage columns
Exporting Requests to a CSV and Excel file
Refresh result within the report
Created vs Resolved chart
SLA met vs breached chart on the portal
Copy URL of a Global view
Direct Link to Advanced Requests Report

We are also open to any suggestions you might have.