Privacy Policy
Last updated Jul 3, 2025
This Privacy Policy (the “Policy”) describes how “Nemetschek” OOD, a Bulgarian limited liability company with UIN: 121808541 and registered seat and address at 11 Industrialna Street, 1202 Sofia, Bulgaria (the “vendor”, “we”, “us”, “our”) collects, uses, discloses and in any other way processes and protects personal information, also called personal data (the "Data") of а) the users of our apps, both from the Atlassian marketplace or b) the individuals which requested a trial of our app/s (“you”, “your”, “yours”).
Data available to the vendor
We do not collect any Data via our apps. However, we collect and process your Data via other means, as described hereunder.
Atlassian Marketplace Data that We Have Access To
The vendor has access to the following Atlassian Marketplace Data:
Contact information such as your name, email address, mailing address, and phone number, received with the license reports of Atlassian;
Billing information, such as billing address and contact details, is received with the transaction reports of Atlassian.
Additional Data that We Collect
The vendor collects and stores Data that you submit, such as Data in surveys, activities, and/or requests, or any other form of communication with us. For example, information regarding a problem you are experiencing with the app could be submitted to our issue tracker or sent via email.
How the Data is Used by the Vendor
The vendor uses the Data that it collects for the following main purposes:
To provide, operate, maintain, and improve the app, to answer technical issue requests etc.
To send related information, including release notes and feature newsletters, to customers.
Data Sharing and Disclosure
The vendor does not share or disclose any of the collected Data with third parties except as described in this policy. The vendor does not sell any Data.
Service providers
The vendor works with third-party service providers to provide application development, hosting, maintenance, backup, storage, etc. These service providers may have access to process your Data for the purpose of providing those services for the vendor. This list includes examples of our typical third-party service providers (which serve as our data processors), including, but not limited to:
Providers we use for sending newsletters and release notes (such as Mailchimp);
Providers we use for entering contact details of partners/clients and/or individuals who have made inquiries or with whom we have had a demo/trial;
Providers we use for demo meetings;
Providers we engage in connection with tools for contact management, storage, and related functionalities;
Providers we use for storing customer-reported bugs, suggestions, and feedback (such as Jira Service management, etc.).
Data Storage
Except where permitted or required by law or to resolve disputes, we will retain your Data as long as necessary to fulfil the purposes for which we collected it. In determining the retention period, we consider legal requirements, the amount, nature, and sensitivity of the Data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your Data, and whether those purposes can be achieved through other means. For questions about retaining periods of particular categories of Data please contact us at: atlassian.marketing@nemetschek.bg
We generally store your Data for as long as it is necessary for performing our services, to keep you up-to-date with our recent developments, and/or to comply with our legal obligations. If you no longer want us to use your Data that we access and store, you can request that we erase it. However, some Data may still be stored for a certain period (but no longer than the storage purpose requires) or if information is necessary to comply with legal obligations or in order to maintain safety and data backup settings, prevent fraud or other malicious acts.
While retention requirements may vary by jurisdiction, information about our typical retention periods for different aspects of your Data is described below:
Contact information is retained on an ongoing basis until, e.g., our communication is no longer necessary, you unsubscribe from our marketing emails, we cover legal terms for any claims, etc.
Billing information is retained based on the applicable accounting legislation, and depending on the type of information.
When any Data is no longer necessary for the purpose for which it was collected, we will remove any details that identify you or will securely destroy the records, where permissible and possible. However, we may need to maintain records for a significant period of time (after you cease using a particular service) as mandated by legal requirements (e.g., anti-money laundering laws).
Data is collected and processed locally, at our head office, in centralized databases and systems located in specific secure facilities or cloud-based systems. The vendor has received clear and unambiguous guarantees from its partners, with whom it jointly processes and/or stores Data, that they too collect, receive, use, and/or otherwise process Data only in accordance with applicable legislation, and this Policy. Additionally, internally, we maintain a strict access policy regarding the processing of Data. Only a limited group of authorized employees of the vendor has access to the Data on a need-to-know basis.
Your Rights
You have the right to require from us information about, a copy of, access to, or deletion of your Data, as well as limit the processing that applies to you. You may object to the processing of the Data. You have the right to information and comment on the automated processing of your Data, in cases where and if we use one, of which you will be duly notified. Please note that not all these rights are absolute, and they do not apply in all circumstances. In some cases, we may limit or deny your requests to access, modify, or delete your Data, or to revoke consent or object to processing. This may occur because the law permits or requires us to do so.
If you have not been able to correct your Data yourself, you can ask us to correct or remove any information you consider to be inaccurate.
For any of the above requests, please contact us at: marketing@nemetschek.bg.
You can file a complaint to the Data protection authority in your country. Contact details of the data protection authorities in all Member States can be found here - Our Members | European Data Protection Board .
To process some requests, we need to verify your identity to confirm that the request originated from you. We may contact you by email to verify your request. Depending on your request, we will ask for information such as your name and e-mail address.
Submitting a Request
Depending on where you live, you may permit an authorized agent to submit a request to exercise the rights described above. If you are an authorized agent trying to exercise an opt-out right on behalf of a consumer, please contact us at the contact information at the end of our privacy policy with supporting verification information, which includes proof that you have access to the consumer’s interface and proof of your own identity. We reserve the right to deny your request if we are unable to verify your identity. Where we deny your request in whole or in part, we will inform you of the denial, provide an explanation of our actions, and the reason(s) for the denial.
Legal Basis for Processing Your Data
We need the Data processed in connection with your use of our services. The legal ground for such processing is our legitimate interest in offering you a better and more accessible service and fulfilling our contractual obligations with respect to the agreements we have with you.
It is also our legitimate interest to stay in touch with you when you reach us via our contact details, surveys and/or requests. About the ability to process your Data concerning any marketing materials we might send, please note that this is based either on our business relations with you or on your explicit consent. You have the right to withdraw your consent at any time. The withdrawal of your consent at a certain point does not affect the lawfulness of processing based on your consent before its withdrawal.
Data Transfer
Your Data is stored within EU and the EEA. Given the global nature of the vendor, however, Data may be transferred to our partner companies and trusted third parties in countries outside the EU and the EEA, where legislation may not provide the same level of protection for your Data. When such transfer is necessary, the vendor ensures that appropriate safeguards (adequacy decisions, standard contractual clauses etc.) are in place to comply with the requirements for the international transfer of Data under applicable privacy legislation.
Amendments
We reserve the right to amend this Policy at any time. When we do revise this Policy, we will update the “effective” date at the top of this page so that you can tell if it has changed since your last visit. The effective date of this Policy is the date in which this Policy was last updated.
Contact Us
atlassian.marketing@nemetschek.bgLast updated Jul 3, 2025
This Privacy Policy (the “Policy”) describes how “Nemetschek” OOD, a Bulgarian limited liability company with UIN: 121808541 and registered seat and address at 11 Industrialna Street, 1202 Sofia, Bulgaria (the “vendor”, “we”, “us”, “our”) collects, uses, discloses and in any other way processes and protects personal information, also called personal data (the "Data") of а) the users of our apps, both from the Atlassian marketplace or b) the individuals which requested a trial of our app/s (“you”, “your”, “yours”).
Data available to the vendor
We do not collect any Data via our apps. However, we collect and process your Data via other means, as described hereunder.
Atlassian Marketplace Data that We Have Access To
The vendor has access to the following Atlassian Marketplace Data:
Contact information such as your name, email address, mailing address, and phone number, received with the license reports of Atlassian;
Billing information, such as billing address and contact details, is received with the transaction reports of Atlassian.
Additional Data that We Collect
The vendor collects and stores Data that you submit, such as Data in surveys, activities, and/or requests, or any other form of communication with us. For example, information regarding a problem you are experiencing with the app could be submitted to our issue tracker or sent via email.
How the Data is Used by the Vendor
The vendor uses the Data that it collects for the following main purposes:
To provide, operate, maintain, and improve the app, to answer technical issue requests etc.
To send related information, including release notes and feature newsletters, to customers.
Data Sharing and Disclosure
The vendor does not share or disclose any of the collected Data with third parties except as described in this policy. The vendor does not sell any Data.
Service providers
The vendor works with third-party service providers to provide application development, hosting, maintenance, backup, storage, etc. These service providers may have access to process your Data for the purpose of providing those services for the vendor. This list includes examples of our typical third-party service providers (which serve as our data processors), including, but not limited to:
Providers we use for sending newsletters and release notes (such as Mailchimp);
Providers we use for entering contact details of partners/clients and/or individuals who have made inquiries or with whom we have had a demo/trial;
Providers we use for demo meetings;
Providers we engage in connection with tools for contact management, storage, and related functionalities;
Providers we use for storing customer-reported bugs, suggestions, and feedback (such as Jira Service management, etc.).
Data Storage
Except where permitted or required by law or to resolve disputes, we will retain your Data as long as necessary to fulfil the purposes for which we collected it. In determining the retention period, we consider legal requirements, the amount, nature, and sensitivity of the Data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your Data, and whether those purposes can be achieved through other means. For questions about retaining periods of particular categories of Data please contact us at: atlassian.marketing@nemetschek.bg
We generally store your Data for as long as it is necessary for performing our services, to keep you up-to-date with our recent developments, and/or to comply with our legal obligations. If you no longer want us to use your Data that we access and store, you can request that we erase it. However, some Data may still be stored for a certain period (but no longer than the storage purpose requires) or if information is necessary to comply with legal obligations or in order to maintain safety and data backup settings, prevent fraud or other malicious acts.
While retention requirements may vary by jurisdiction, information about our typical retention periods for different aspects of your Data is described below:
Contact information is retained on an ongoing basis until, e.g., our communication is no longer necessary, you unsubscribe from our marketing emails, we cover legal terms for any claims, etc.
Billing information is retained based on the applicable accounting legislation, and depending on the type of information.
When any Data is no longer necessary for the purpose for which it was collected, we will remove any details that identify you or will securely destroy the records, where permissible and possible. However, we may need to maintain records for a significant period of time (after you cease using a particular service) as mandated by legal requirements (e.g., anti-money laundering laws).
Data is collected and processed locally, at our head office, in centralized databases and systems located in specific secure facilities or cloud-based systems. The vendor has received clear and unambiguous guarantees from its partners, with whom it jointly processes and/or stores Data, that they too collect, receive, use, and/or otherwise process Data only in accordance with applicable legislation, and this Policy. Additionally, internally, we maintain a strict access policy regarding the processing of Data. Only a limited group of authorized employees of the vendor has access to the Data on a need-to-know basis.
Your Rights
You have the right to require from us information about, a copy of, access to, or deletion of your Data, as well as limit the processing that applies to you. You may object to the processing of the Data. You have the right to information and comment on the automated processing of your Data, in cases where and if we use one, of which you will be duly notified. Please note that not all these rights are absolute, and they do not apply in all circumstances. In some cases, we may limit or deny your requests to access, modify, or delete your Data, or to revoke consent or object to processing. This may occur because the law permits or requires us to do so.
If you have not been able to correct your Data yourself, you can ask us to correct or remove any information you consider to be inaccurate.
For any of the above requests, please contact us at: marketing@nemetschek.bg.
You can file a complaint to the Data protection authority in your country. Contact details of the data protection authorities in all Member States can be found here - Our Members | European Data Protection Board .
To process some requests, we need to verify your identity to confirm that the request originated from you. We may contact you by email to verify your request. Depending on your request, we will ask for information such as your name and e-mail address.
Submitting a Request
Depending on where you live, you may permit an authorized agent to submit a request to exercise the rights described above. If you are an authorized agent trying to exercise an opt-out right on behalf of a consumer, please contact us at the contact information at the end of our privacy policy with supporting verification information, which includes proof that you have access to the consumer’s interface and proof of your own identity. We reserve the right to deny your request if we are unable to verify your identity. Where we deny your request in whole or in part, we will inform you of the denial, provide an explanation of our actions, and the reason(s) for the denial.
Legal Basis for Processing Your Data
We need the Data processed in connection with your use of our services. The legal ground for such processing is our legitimate interest in offering you a better and more accessible service and fulfilling our contractual obligations with respect to the agreements we have with you.
It is also our legitimate interest to stay in touch with you when you reach us via our contact details, surveys and/or requests. About the ability to process your Data concerning any marketing materials we might send, please note that this is based either on our business relations with you or on your explicit consent. You have the right to withdraw your consent at any time. The withdrawal of your consent at a certain point does not affect the lawfulness of processing based on your consent before its withdrawal.
Data Transfer
Your Data is stored within EU and the EEA. Given the global nature of the vendor, however, Data may be transferred to our partner companies and trusted third parties in countries outside the EU and the EEA, where legislation may not provide the same level of protection for your Data. When such transfer is necessary, the vendor ensures that appropriate safeguards (adequacy decisions, standard contractual clauses etc.) are in place to comply with the requirements for the international transfer of Data under applicable privacy legislation.
Amendments
We reserve the right to amend this Policy at any time. When we do revise this Policy, we will update the “effective” date at the top of this page so that you can tell if it has changed since your last visit. The effective date of this Policy is the date in which this Policy was last updated.