Self-serve time tracking report on requests
Worklog Report allows portal customers to independently monitor and track the time spent on each request. It provides clear, detailed insights into the time logged at each stage of the request, offering quick and easy access to this information. This helps customers manage their contracted hours more effectively. Worklog Report ensures full transparency and control, making it simple to track progress and plan accordingly.
Example scenario:
Portal Customer:
→ "How much time is left from our contracted hours?"
JSM Administrator:
→ "You have that information available on the Worklog Report on the portal! Simply log in to view the detailed breakdown of time spent on each service request."
The challenge
Portal customer wants to monitor how much time has been spent on their support or service request.
The solution
Worklog Report can gain detailed insights into the time logged at each stage of their request. This self-service contract report allows customers to see exactly how much time has been dedicated to their individual service requests, helping them stay informed and in control of their contracted resources.
Worklog Report is a self-serve contract report available directly through the customer portal. This provides customers the ability to track time in real-time, without needing to contact support or rely on administrative requests. They can instantly access and review all logged time to ensure everything is transparent and on track.
Worklog Report offers transparency into how resources are being allocated, which helps build trust and confidence in the service being provided. Customers can see exactly how much time has been spent on their requests and how it aligns with their contracted hours. This feature fosters a sense of accountability and ensures customers can better manage their budgets and expectations.
